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Policy

Policy

Pricing
All pricing represented on this site is "professional" pricing but is also available to the general public. If you have contract or specially negotiated pricing, please call customer service to place your order. 

 Note: While every effort is made to ensure the accuracy of the pricing seen on this website, Thera Tek reserves the right to change prices without notice.

 

Payment Methods

We currently accept Visa and Master cards. 

 Shipping Methods

UPS Ground or you can also select to pick items up at the Seattle warehouse ($5* handling fee). We will call when order is ready to be picked up.

* For in stock items only.  Special orders will have an additional freight charge at time of pickup.

 

Returns
Call Customer Service at 1-800-858-0250, Monday through Friday from 8:00 a.m.-4:00 p.m. PST for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Thera Tek USA, 4918 Leary AVE NW, Seattle, WA 98107. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number. 

  • No returns will be accepted after 30 days. After 30 days all warranty concerns will be handled directly by the manufacturer.
  • 25% restocking fee on all returns.
  • Canceled 'Special Orders' are subject to freight charges.
  • All returns must have an RGA number (returned goods authorization number can be obtained from our Customer Service Department--see above).
  • All unauthorized returns are subject to an additional 15% processing fee and $10.00 administrative fee.
  • All returns must be in original packaging and received in new and resalable condition.
  • The customer is responsible for properly packaging and protecting the item during its shipping back to Thera Tek. Initial freight charges are not credited.
  • If you receive merchandise as a result of a Thera Tek’s error, we will pay for the return shipping expense and no restocking fee will be applied.
  • For health reasons we are unable to accept returns or exchanges (pillows, braces, personal care, hot packs ...etc) of certain products. If you have any questions or concerns please call or email first before ordering.

* Please consult a doctor or therapist about needs\sizing before ordering.  It is the customer’s responsibility to ensure they are ordering the correct size and product.

Damaged Goods
If a shipment arrives damaged or if the box appears damaged: Note damage on the delivery bill and have the driver sign it, acknowledging the damage Contact the TheraTek Customer Service Department within 5 days of receipt (800-858-0250). Save the container and merchandise for inspection

Linking Your Account
As an existing customer of Thera Tek's we will link your online account and receiving terms and special Pricing (if applicable).

 

Privacy Policy
At Thera Tek USA LLC we respect your privacy. Whether you request a catalog, place an on-line order, or e-mail us, your personal information is handled with your privacy and security in mind.

Information Collection and Use - Thera Tek USA LLC collects information from our users at several different points on our website:

Registration - In order to use some functions of this website, a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address).


Ordering - We request information from the user when completing an order. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used specifically for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies - Cookies are bits of information stored on your computer that enable us to customize your shopping experience and identify you when you return. Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.

Log Files - We use IP addresses to analyze trends, administer the site, and track user movement only within our website. IP addresses are not linked to personally identifiable information.

Communications -Thera Tek USA LLC may also retain the content of the communications that are sent to our customer service representatives.

Information Use
The information collected by Thera Tek USA LLC is used to, among other things, aggregate statistical information, facilitate system administration, improve the content of the website, fill orders, and also to respond to user requests for information and to otherwise render service. Thera Tek USA LLC may also use the information collected to notify site users of changes to the website, to notify visitors of new products, special promotional offers, or for other legitimate business purposes. If you do not wish to receive e-mails from us, please contact Customer Service.

Confidentiality and Disclosure
Thera Tek USA LLC considers the personally identifiable information contained in our business records to be confidential. Thera Tek USA LLC does not provide any personally identifiable information to other companies except when necessary to render service. We may disclose personally identifiable information about you to our employees for Thera Tek USA LLC’s internal business purposes, as well as to outside auditors, professional advisors, service providers and regulators. We make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity. We may also be required by law or legal process to disclose certain personally identifiable information about you. Thera Tek USA LLC may use and disclose personally identifiable information as provided for by applicable law in order to perform legitimate business activity. Some examples: billing and invoicing, administration, surveys, collection of fees and charges, marketing, service delivery and customization, maintenance and operations, technical support, hardware and software upgrades, and fraud prevention.

Legal Disclaimer
We make every reasonable effort to protect site user privacy as described. Nevertheless, we may be required by law to disclose personally identifiable information about a site user without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property.

Transmission of Information
Thera Tek USA LLC transmits personally identifiable and non-personally identifiable information about you when you receive e-mail, or electronic documents. Our transmission of this information is necessary to render service. Thera Tek USA LLC may use third parties to deliver some features and functions of service, such as electronic document delivery. These third parties are not permitted to use your personally identifiable information except for the purpose of providing their services.

Links
This website contains links to other sites. Please be aware that Thera Tek USA LLC is not responsible for the privacy 
practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by Patterson Medical.

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